Overview
When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP 8-hour Onsite response Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast.
Benefits
We'll be there the same business day: Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.
Stay in control of your data: You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
Support you can count on: Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Help is on the line - or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
Features
Remote problem diagnosis and support
Onsite hardware support - same business day
Replacement parts and materials included
Escalation management
- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support - Post Warranty
- Product Type
- Warranty
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5x8 Hour
- Provided Support
- Repair
- Phone Support
- Parts Replacement
- Service Response Time
- 8 Hour - (distance from customer site - 80 km)
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
- HP Devices:
- 260 DM 1/1/1 wty
- 260 DM 3/3/3 wty
- 2xx Series 1/1/1 wty
- 2xx Series 3/3/3 wty
- Elite Slice/Elite Slice for Conferencing Series 3/3/3 wty
- EliteDesk/ EliteOne 7xx/ 8xx Series 3/3/3 wty
- EliteDesk/EliteOne 1xxx Series 3/3/3 wty
- ProDesk/ ProOne 4xx Series 1/1/1 wty
- ProDesk/ ProOne 4xx Series 3/3/3 wty
- ProDesk/ ProOne 6xx Series 3/3/3 wty
- MP9 Digital Signage Player
- 260 DM 1/1/1 wty for 5 year service life platforms