- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support - Extended Warranty
- Product Type
- Warranty
Overview
When time is money, you can't wait for your device to be repaired next week - or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays.
Benefits
Get back to work quickly: 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response for your covered hardware, helping you to improve product uptime.
Troubleshoot remotely: HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Get fast onsite service: For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support on covered hardware products to return them to operating condition.
Features
Remote problem diagnosis and support4-hour onsite response
Replacement parts and materials included
Firmware updates for selected products
Escalation management
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5x4 Hour
- Provided Support
- Repair
- Parts Replacement
- Phone Support
- Service Response Time
- 4 Hour - Parts & Labor
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- HP Large (23 - 29) 3-year warranty