- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support - Upgrade
- Product Type
- Warranty
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5x4 Hour
- Service Details
- For issues that cannot be resolved remotely, an HP authorized representative provides technical support
- Remote problem diagnosis and support
- For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged
- Established escalation management
- Provided Support
- Repair
- Parts Replacement
- Remote Diagnosis
- Phone Support
- Escalation Support
- Service Response Time
- 4 Hour on Same Business Day - Repair & Parts Replacement
- Service Location
- On-site
- Service Duration
- 4 Year
- Product Supported
- HP Monitors 20" and above