- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack
- Product Type
- Service
This HP Service Plan continues coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware repairs during the extended coverage period.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Details
- When experiencing a problem, the customer must first place a call to a designated support telephone number
- HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
- Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP
- HP will then work with the customer remotely to isolate the hardware problem
- If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
- HP will provide HP supported parts and materials necessary to return the hardware product to operating condition
- HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them
- HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP
- An HP authorized courier will return the repaired or replaced product to the customer's location
- Provided Support
- Phone Support
- Remote Diagnosis
- Service Response Time
- 7 Business Day
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
- HP Pavilion dv4-1400 Entertainment Notebook PC series
- HP Pavilion dm3-1000 Entertainment Notebook PC series
- HP Pavilion dv6-1300 Entertainment Notebook PC series
- HP Pavilion dv4-2000 Entertainment Notebook PC series
- HP Pavilion dv4-2100 Entertainment Notebook PC series
- HP Pavilion dv7-3100 Entertainment Notebook PC series
- HP Pavilion dv6-1200 Entertainment Notebook PC series
- HP G5000 Notebook PC series
- HP Pavilion dv7-2200 Entertainment Notebook PC series
- HP Pavilion dm1-1000 Entertainment Notebook PC series
- HP G71-300 Notebook PC series
- HP Pavilion dm3-1100 Entertainment Notebook PC series
- HP Pavilion dv4-1300 Entertainment Notebook PC series
- Region Availability
- All response times apply only to sites located within 100 miles or 160km of an HP designated support hub
- Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge
- If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply