OverlandCare service uplift part numbers/pricing are only valid when purchased within 90 days of the initial hardware purchase. OverlandCare service extension part numbers/pricing are valid when purchased 90 days after the initial hardware purchase. If a product warranty has expired for more than 30 days then a health check must be performed before a warranty extension can be purchased.
- Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
- Silver: 9x5 telephone support; next business day onsite (FRUs); advanced replacement of CRUs
- Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
- Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response
- General Information
- Manufacturer
- Overland Storage
- Manufacturer Website Address
- http://www.overlandstorage.com
- Brand Name
- Overland
- Service Name
- OverlandCare Bronze - Uplift
- Product Type
- Warranty
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Details
- OverlandCare Uplift part numbers/pricing are valid when purchased within 90 days of the initial hardware purchase.
- OverlandCare Extension part numbers/pricing are valid when purchased 91+ days after the initial hardware purchase or as an extension to the initial warranty purchase.
- Response time based on geographical proximity to Overland service center. Although standard part numbers and pricing apply to Zone 1 coverage, uplifts for zones outside the standard coverage areas are available. Overland may, at its sole discretion, determine if a defect can be repaired one of the following ways: 1) Remotely, 2) By the shipment of a Customer Replaceable (CRU) part, and customer performing a self-service repair, or 3) By a service call at the location of the defective unit.
- Provided Support
- Parts Replacement
- Phone Support
- Web Support
- Email Support
- Knowledge Base Access
- New Releases Update
- Remote Diagnosis
- Service Response Time
- 2 Business Day - Parts Replacement
- Business Day - Remote Diagnosis
- Service Location
- Service Depot
- Service Duration
- 1 Year
- Product Supported
Overland NEOs StorageLoader